The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Yes, we do wholesale! You can contact us via convo or email NQ [!at] www.noraquinonez.com
NQ products are designed and handcrafted in USA
Refunds and exchanges will be processed within 3-5 days of the date of receiving. Contact us to obtain a return authorization.
Please note that the initial shipping and handling fee will not be refunded on all return orders.
The costs for returning the package to us for both returns and exchanges is on the customers own expense.
20% Restocking Fees will apply on all return orders of $100 and up.
MADE TO ORDER ITEMS (Custom size)
All final sale on pillow covers 22x22" (56x56 cm) or large
& ALL SIZES WITH PIPING EDGE
RUSH ORDERS are non-refundable.
QUESTIONS AND COMMENTS
Please don't hesitate to contact us with any questions or comments!
We do not accept returns on custom made items, and we highly recommend purchasing samples before ordering larger goods.
If you believe your product to be defective and it has not been used please contact us within 7 days of delivery so we can review your issue.
No refunds or replacements are given if an item is lost or stolen once the carrier receives the items in. Tracking information is provided once the order ships.
Fees apply for address changes made after an order has shipped and returned packages.
Disclaimer: Many countries charge import duties and/or custom’s fees which are the responsibility of the buyer and are paid upon delivery by the buyer. If you are unaware what the duties will be, please contact your postal office.
Monday - Friday, from 10 a.m. to 5 p.m. (We try to reply to all enquiries between a 24hr. window, Except on Holidays ) We look forward to serving you during these new hours.